CUSTOMER SERVICE DEPARTMENT- EXPORT (2017) CUSTOMER SURVEY Company Name: Contact Person: Designation: Contact No: Email ID: 1. How long have you been working with Cosco Shipping Lines? One month Six months One year More than one year 2. What kind of cargo do you book with us (equipment type)? 20GP 40GP 40HQ 40RQ Mention the commodity in the blank 3. What sector do you support us in? China Far East Gulf Africa Europe/ Mediterranean USA Others 4. Are you a direct client or a booking party? Direct Shipper Booking party (forwarder/ clearing agent/ others) 5. Are you a CIF or FOB customer? CIF FOB 6. Are you satisfied with our booking procedure? Yes No 7. Are you satisfied with our SI/ BL procedure? Yes No 8. Rate our feedback response on your queries: Very Good Good Moderate Poor 9. Rate the timeliness of response from our Customer Support team: Very Good Good Moderate Poor 10. Rate the information quality/ feedback for your queries: Very Good Good Moderate Poor 11. Rate the friendliness/ attitude of our Customer Support Staff: Very Good Good Moderate Poor 12. Rate our T/S planning and transit time compared to other lines: Very Good Good Moderate Poor Kindly give your comments for improvements: Kindly mention any problem you faced from our end with which you are not satisfied so that we can study it and improve our service: Thank you for taking out time to revert the above. We hope to serve you better. WE DELIVER VALUE. Please forward your feedback and suggestions to feedback@coscosaeed.com
